Compliance

AML & Fraud Prevention Policy

Effective July 5, 2026

1. Purpose

LubanPlay maintains controls to reduce fraud, payment abuse, sanctions risk, money laundering risk, and misuse of digital products.

2. Customer Verification

We may require KYC verification before increasing daily limits, processing high-value orders, releasing wallet restrictions, or resolving suspicious account activity.

3. Monitoring

Orders, wallet top-ups, login activity, IP/device signals, payment status, coupon usage, and delivery attempts may be reviewed automatically or manually.

4. Restricted Activity

We may reject, cancel, freeze, or refund activity linked to stolen payment instruments, account takeover, sanctions exposure, fraud rings, bot abuse, chargeback abuse, or other unlawful use.

5. Record Keeping And Reporting

We retain relevant records for compliance, fraud investigation, accounting, and dispute handling. Where legally required, we may cooperate with payment partners, banks, regulators, or law enforcement.

6. Contact

Compliance or verification questions can be sent to support@lubanplay.com.