Terms & Conditions

You must be at least 18 and legally capable of contracting. A listing is an invitation to order, not final acceptance. Clicking the payment button submits an offer; a contract is formed when we send an express acceptance or delivery confirmation.

We may decline an order for payment failure, unavailable inventory, an obvious pricing error, supplier rejection, fraud or sanctions screening, or a legal requirement. Amounts captured for an order we do not fulfil are returned to the original payment method.

Before payment, review the brand, platform, country/region, currency, face value or package, expiry information, delivery method and publisher restrictions. Region-locked products may not work outside the stated territory.

You must provide accurate email, player ID, server ID and other fulfilment details and keep account credentials secure. Tell support promptly about suspected unauthorised access.

The order total and currency are shown before confirmation. Card payments are processed on Sharjah Islamic Bank PJSC's SIB Pay hosted checkout and may use 3-D Secure. We do not collect or store your full card number or CVV.

If the settlement currency differs from the catalogue currency, the exact SIB Pay charge is disclosed at checkout using the stated rate. Your issuer may separately apply its own conversion or card fees. Refunds are made only to the original card and never exceed the original transaction.

Codes are displayed or sent electronically, and direct top-ups are submitted to the supplier only after payment is verified. Delivery estimates are not guarantees where security, supplier or technical review is required.

Inspect delivery promptly and keep codes confidential. Capturing payment alone does not prove fulfilment; the remedies below remain available for missing or defective delivery.

You may request cancellation before a code is displayed/sent and before an irreversible top-up is submitted. Once a code has been displayed, sent or redeemed, or a top-up irreversibly completed, change-of-mind, wrong-region and customer-input-error refunds are normally unavailable.

This does not limit remedies for non-delivery, a code invalid at delivery, duplicate charging, our delivery error, material mismatch with the description, or delay that makes the product unusable. We will provide re-performance, replacement or refund to the original payment method as appropriate.

Wallet balance is not a bank account, earns no interest, and is not transferable between users or withdrawable as cash unless expressly stated. Security, refund or chargeback reviews may temporarily restrict it.

Cashback is currently disabled. Historical artwork or cached content must not be treated as a live offer.

Promotions apply only for the period, eligible products, payment methods, countries, limits and exclusions shown in their rules. Offers do not combine unless those rules say so. Percentage savings must use a genuine, verifiable reference price.

Where UAE promotional approval is required, its number and validity are disclosed before activation: no percentage promotion is represented as approved unless an approval number is published.

You may not use stolen or unauthorised payment instruments or use the service for money laundering, sanctions evasion, fraud, account takeover, refund or chargeback abuse, automated abuse, unauthorised resale or unlawful activity.

We may request identity, payment-ownership, transaction-purpose or source-of-funds evidence and may delay, reject, freeze or report activity when required by law, SIB Pay, a card scheme or supplier.

Start a complaint at support@lubanplay.com with the order number. We will retain a case reference and investigate payment, authentication and delivery evidence. Nothing limits mandatory consumer remedies or a cardholder's right to dispute a transaction with the issuer.

These terms are governed by UAE federal law and the laws applicable in the Emirate with competent jurisdiction. Competent UAE courts have jurisdiction, without limiting mandatory consumer jurisdiction. No pre-dispute arbitration applies where prohibited by UAE law.