Legal
Privacy Policy
Effective July 5, 2026
1. Information We Collect
We collect account details, contact information, order history, payment status, wallet balance activity, device and IP risk signals, support messages, and KYC documents when required for limit upgrades or compliance checks.
2. How We Use Information
We use information to create and secure accounts, process orders, deliver digital products, manage wallet balance, prevent fraud, review KYC submissions, provide support, comply with legal obligations, and improve the website.
3. Payments
Card payments and wallet top-ups are processed through Stripe. LubanPlay does not store full card numbers or card security codes. Stripe may process payment information according to its own privacy and security policies.
4. KYC And Compliance
Users may be asked to submit identity information before accessing higher daily limits. KYC data is used for verification, fraud prevention, sanctions screening, and compliance record keeping.
5. Sharing
We share information only with service providers needed for hosting, payment processing, email delivery, fraud prevention, compliance review, customer support, or when required by law.
6. Security And Retention
We apply access controls and operational safeguards to protect customer data. Records are retained as long as needed for order delivery, disputes, compliance, accounting, and security.
7. Your Choices
You may request help accessing, correcting, or deleting eligible account data by contacting support@lubanplay.com. Some records may be retained where required for legal, compliance, payment, fraud, or accounting purposes.